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    New Sensing Plus® Multi Criteria Detection Alarms

    Include the latest in smoke and fire safety enhancement features while conforming to the new UL 217 8th Edition standards

    Sensing Plus Alarms
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Home / Customer Service

Universal Security Store Customer Service Help

Pre-Order Questions

  • Order Processing Processing timeframes, placing an order, and order processing notifications
  • Phone Orders How to place an order over the phone with Universal Security Store
  • Sales Tax and Tax Exempt Sales tax, tax exempt, international taxes and when they are applicable
  • Terms Account Setting up a terms account with Universal Security Store for wholesale or bulk purchases
  • Clearance / Discounts Details regarding items put on clearance and current coupons or promotions
  • Wholesale or Bulk Purchases How to apply for a wholesale or bulk purchase with Universal Security Store
  • Freight Forwarders or Border Pick-Up Locations We currently do not ship to any Border Pick-Up or Freight Forwarder locations

Shipping

  • General Shipping Information General shipping policies and procedures for all shipments
  • Economy Shipping Economy shipping policies, procedures, and timeframes
  • USPS Shipping U.S. Postal Service policies, procedures, and timeframes
  • FedEx Shipping Federal Express shipping policies, procedures, and timeframes
  • Shipping Issues Shipping policies including damaged items, missing items, and undeliverable or refused packages

Order Status

  • E-Mail Notifications Notifications you may receive from Universal Security Store via e-mail
  • Changing or Canceling your order How to change or cancel an order you have placed with Universal Security Store
  • Order Status and Tracking How to find out the status of your order and obtain the tracking associated with it
  • Request an Invoice How to obtain an invoice from any previous purchases made with Universal Security Store
  • Items Out of stock or on Backorder Why items are out of stock or on backorder and what it means

Returns

  • Return Policy and Instructions Universal Security Store return policies and procedures
  • Damaged Items Universal Security Store policies on damaged items
  • Defective Items Universal Security Store policies on defective items

Accounts and Payments

  • Account Info Learn how to create an account and what the benefits of having one are.
  • Payment Methods Acceptable forms of payment with Universal Security Store
  • Security Checkout Security and Fraud Prevention
  • Warranty
  • Sales Policies Complete list of store policies and procedures

Contact Us

  • Holiday Shipping & Hours Please be aware of our Holiday operating times and shipping windows
  • Contact Us Click here if you have a question on a product we sell, a general order related question or just need to contact us.
Order Questions:
sales@universalsecuritystore.com
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Office Hours:
Monday through Friday
9:00am - 5:00pm CST
Universal Security Store customer service

New Technology

  • Sensing Plus smoke alarms

    Sensing® Plus

    AI-artificial intelligence can classify smoke & fire profiles.

  • universal smoke sensing technology

    USST Dual Sensing

    Responds to both fast flaming and slow smoldering fires.

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