Universal Security Store Customer Service Help

Processing Timeframes

• Most orders are processed Monday through Friday 9:00am - 3:00pm CST
• Orders that are drop shipped directly from the manufacturer may require an additional 1-2 business days for processing.
• Issues such as lack of inventory or credit card verification may affect when your order is processed.
• Orders placed on the weekend or holidays will be processed on the following business day.
• Orders are processed in the order that they are received.

Placing an Order

• You may place an order with us on-line at www.universalsecuritystore.com. If you are uncomfortable with placing an order on-line, you may place an order via phone at 847-701-3013. All phone orders are placed through our on-line ordering system.
• When placing a phone order you are providing verbal acceptance of our Sales Policies.
• All of our products sold are brand new OEM and custom accessories shipped in retail or bulk packaging.

Order Notification

• Upon submission of your order, you will automatically be sent an e-mail to confirm that your order has been received and your credit card information has been verified and charged. Your e-mail confirmation will show the status of the item(s) that you ordered and confirm your method of shipment.
• Please be sure to check your spam/junk mail for your order notification.
• In the event that a product runs out of stock after your order has been placed, you will receive an e-mail to notify you of the potential delay in receiving your order.